FAQs

Custom Artwork & File Uploads

What is the best type of image file to upload for a custom item?
We recommend using EPS, JPEG, PNG, or CDR files. To ensure the highest quality finish, please provide a high-contrast black and white image where possible.

  • How it works: The black areas of your design will be engraved (and paint-filled on dice).

  • Suitability: Photographs are not suitable for engraving. If a design is too intricate for our machines to render clearly, we will contact you to request a more suitable alternative.

  • Note: Providing an unsupported file type may result in a delay to your order.

Custom Dice Orders

What is the pricing for bulk dice orders?
For orders where the custom logo on the 6 face remains the same across the entire batch, we offer the following tiered pricing:

  • 15 – 100 dice: £1.20 each

  • 101 – 250 dice: £1.12 each

  • 251+ dice: £1.02 each

You are welcome to mix different dice colours within these batches. For orders of 100 dice or more, please email us directly to secure this discount. For all orders under 100, please use the webstore.


Can you customise every face of a D6?
Our dice are sourced with the 1–5 pips already moulded and filled. Because of this, we can only customise the 6 face. We are unable to offer customisation on the 1–5 faces.


Can I have the pips on the 1–5 faces re-filled in a different colour?
For smaller orders (under 50 dice), we can occasionally re-fill the existing pips to match your custom 6 face.

  • Cost: 35p per die.

  • Availability: This service is subject to our current workload as it is a time-consuming process. Please email us at counterattackbases@gmail.com to discuss your requirements.

Turnaround & Custom Projects

What is your current turnaround time?

  • Standard Webstore Orders: We aim to dispatch these within one week.

  • Custom Projects: Lead times vary based on order size, stock availability, and our current queue. We operate on a first-come, first-served basis. If you have a specific deadline, we strongly recommend ordering as far in advance as possible.

Do you take on completely bespoke custom projects?
We love working on unique ideas when our schedule allows. Please email us with your full project details, and we will let you know if we can assist.

Communication & Support

I messaged you on social media but haven’t had a reply. Why?
To ensure we don't miss any important details, we do not use social media for customer enquiries. Please send all questions and order updates to our email address.

How quickly do you respond to emails?
As a small business, we prioritise clearing current orders before answering new enquiries. We may not be able to respond immediately, but we will get back to you as soon as we are away from the machines!

Where can I see examples of your acrylic colours?
Our acrylic colours are here!


Thank you for reading these FAQs. It greatly helps!