Delivery Information
Shipping & Returns
We proudly offer worldwide delivery! If you do not see your country listed at checkout, please [message us] and we will add your location as soon as possible.
Special Notice for USA Customers
We are pleased to announce that we are delivering to the USA again! To manage current trade requirements, we are processing these orders manually:
How to Order: Please email your requirements to counterattackbases@gmail.com.
Payment: We will send a PayPal invoice to complete your order.
Pricing: Due to current tariffs, all products will incur an additional 15% surcharge.
Shipping: We have secured a flat rate of £14.00 (Tracked) for all USA orders.
Postage & Packaging Costs
| Region | Service Type | Rate |
| UK | Tracked 24 | £4.50 |
| UK | Tracked 48 | £3.85 |
| UK | 1st Class Signed For | £5.25 |
| UK | 1st/2nd Class Standard | From £3.35 |
| EU | International Tracked | £12.00 |
| USA & Canada | International Tracked | £14.00* |
| Australia & NZ | International Tracked | £15.00 |
| Rest of World | International Tracked | £20.00 |
*USA orders are currently processed via email invoice. See "Special Notice" above.
Dispatch & Delivery Times
Standard Dispatch: We aim to dispatch all orders within 7 working days.
Custom Orders: Larger or bespoke projects may require the full 7-day window for design and production.
Urgent Requests: If you have a tight deadline for a tournament, please contact us before ordering and we will do our best to accommodate you.
Returns & Refunds
Standard Items: Return within 14 days of delivery in brand-new condition for a full refund.
Custom Orders: We cannot accept returns on bespoke items (custom dice, personalised templates, etc.) unless there is an error on our part.
Faulty Goods: If there is an issue, please email us with your order number and photos. We will prioritise correcting any faults immediately.
Customs, Duties & Addresses
International Charges: Overseas orders (including the EU) may be liable for customs charges or import duties. These are determined by your local authorities and are the responsibility of the customer.
Missing Parcels: Per Royal Mail policy, packages are not classed as "lost" until 15 working days (UK) or 30 working days (International) have passed. Please check with your local sorting office before contacting us.
Address Accuracy: Please ensure your shipping address is correct on your order or PayPal invoice. We cannot be held responsible for items lost due to incorrect address details.