SHIPPING & RETURNS

We deliver all around the world! If you do not see your country listed in the delivery options, please message us and we will add your country as soon as we can!

DISPATCH TIMES

We always aim to dispatch orders within 5 working days of receiving them. Delivery times vary from country to country, so please bear this mind when ordering. If you need anything really urgently, we can usually help out - but larger or more specialised orders will normally take the full time allowance to design and produce.

Postage and packing costs

UK - 1st class Royal Mail - £3.65
        1st class signed for Royal Mail - £4.90
         2nd Class Royal Mail - £3.15

EU - International Tracked - £12.00

USA and Canada - International Tracked - £15.00

Australia and New Zealand - International Tracked - £15.00

Rest of the World - International Tracked - £20.00

RETURNS

If you would like to return your item/s, please do so within 14 days of delivery and in the same, brand new condition they were received in. We will issue a full refund on receipt of the returned goods. We cannot accept returns on any custom orders, except for in an instance of an error by ourselves. (This includes dice and templates or items with customised text or logos)

If there is a problem or fault with your order, please email us with your order number, a description of the fault, and images, if possible. We will get back to you as soon as possible and correct the problem as soon as possible.

CUSTOM CHARGES

Overseas parcels may be liable for a custom charge - please be aware of this before you order. This does now apply to countries in the EU now.
The rate may vary from country to country. We do not cover these fees.

IF YOUR ORDER HASN'T ARRIVED

We use Royal Mail for our shipping services, and they don't class a domestic package as lost until 15 days after it has been posted (it is similar for overseas customers, but we recommend 30 days). If your order hasn't arrived within this time, please contact us and we'll get back to you as soon as we can.
Please be aware that very often packages can be at the sorting office or the customs depot, so it's usually a good idea to check there.

PLEASE ENSURE YOUR ADDRESS IS CORRECT

If you order via this site, or if you have received a PayPal invoice for a custom order - please ensure the address given is correct. We are not responsible for any orders being lost because of this.